Error: "The correct answer has fewer than 14 characters."
Explanation: You typed too many characters into the text entry box. Please type a shorter answer.

Error: "Please TYPE your answer into the text field."
Explanation: The text entry field does not accept copy-and-paste or other shortcut key combinations. Please keystroke your answer.

Error: "You can only select (a number) answers. Uncheck a box to select this answer."
Explanation: The maximum number of answer boxes is already checked. In order to check a new box, you must first uncheck a previous box.

Error: "Please insert the Write for Business CD, click OK, and restart the application."
Explanation: This error occurs if you try to start the program without the CD in the CD drive. Check that the CD is inserted, and then attempt to start the program. If the error persists, this may mean that the CD is dirty or damaged. Try cleaning the CD (gently wipe the CD with a damp, lint-free cloth). Then reinsert the CD and attempt to start the program. If your disk is damaged, please call Customer Service at 1-800-261-0637, Ext. 10. We will gladly replace your disk at no charge.

Error: "The Write for Business CD does not appear to be inserted. Please insert the CD in the CD drive and click the movie link again."
Explanation: This error occurs when a video is launched and the CD is not in the CD drive. Check that the CD is inserted and attempt to launch the video. If the error persists, this may mean that the CD is dirty or damaged. Try cleaning the CD (gently wipe the CD with a damp, lint-free cloth). Then reinsert the CD and attempt to start the program. If your disk is damaged, please call Customer Service at 1-800-261-0637, Ext. 10. We will gladly replace your disk at no charge.

Error: "A suitable program to open the eBook was not found on your computer. The eBook is located in the eBook folder on the Write for Business CD. You may attempt to open the eBook manually by double-clicking it."
Explanation: This error indicates that the Write for Business CD program is unable to locate an Adobe Acrobat or Acrobat Reader program on your computer. As a result, it is unable to open the Write for Business eBook. Running the setup program on the CD again may correct the error. Otherwise, if you are certain that Acrobat or Acrobat Reader are installed on your system, you can open the eBook by double-clicking the "WriteforBusiness" file in the "E_book" folder on the CD.

Error: "A suitable program to open the file was not found on your computer. The file is located in the Templates folder on the Write for Business CD. You may attempt to open the file manually by double-clicking it."
Explanation: This error indicates that a problem exists concerning your installation of Microsoft Word (or a compatible word processor). It may be that your computer does not have that word processor installed or that it is installed improperly. Uninstalling and reinstalling your word processor may correct the problem. If you are certain that a suitable word processor is installed on your system, you may be able to open the Write for Business writing templates by locating them within the "Templates" folder on the CD and then double-clicking the file.

Error: "The eBook cannot be found. Run the Setup program on the Write for Business CD to re-install the application."
Explanation: During installation of the Write for Business program, the eBook is copied to your computer's hard drive, to enhance access speed when the program is used. If this file is later moved, or if the path is corrupted, the program can no longer locate the eBook. To correct this error, use the Setup program on the CD to uninstall and reinstall the Write for Business program.

Error: "The template cannot be found. Make sure the Write for Business CD is inserted in the CD drive."
Explanation: The program cannot read from the CD. Check that the CD is inserted, and then attempt to start the program. If the error persists, this may mean that the CD is dirty or damaged. Try cleaning the CD (gently wipe the CD with a damp, lint-free cloth). Then reinsert the CD and attempt to start the program. If your disk is damaged, please call Customer Service at 1-800-261-0637, Ext. 10. We will gladly replace your disk at no charge.

Error: "Opening the eBook failed. The eBook is located in the eBook folder on the Write for Business CD. Double-click the eBook file to open it manually."
Explanation: This error indicates that your installed version of Adobe Acrobat or Acrobat Reader is unable to open the eBook file. Reinstalling Acrobat or Acrobat Reader may solve the problem. If that does not work, try running the Setup program on the CD. If all else fails, you can open the eBook by double-clicking the eBook icon in the "eBook" folder on the CD.

Error: "Opening the template failed. If the problem persists, the file can be located in the Templates folder on the Write for Business CD. Double-click the template to open it manually."
Explanation: This error indicates that your installed version of Microsoft Word (or a compatible word processor) was unable to open the template file you selected. If you are using a Macintosh computer, it may help to start your word processor and leave it running in the background before attempting to open the template. On both Windows and Macintosh computers, reinstalling the word-processing program may solve the problem. Otherwise, you may be able to open the Write for Business writing templates by locating them within the "Templates" folder on the CD and double-clicking.

Error: "A suitable version of QuickTime was not found on your computer. Please run the QuickTime installer located in the ThirdParty folder on the Write for Business CD."
Explanation: This error relates to the movie files that make up the lesson presentations on the CD. To ensure that the QuickTime program is installed correctly, run the Setup program on the CD again or run the QuickTime installer in the "ThirdParty" folder on the CD.

Error: "An error occurred opening the file. Error Number: [a number]"
Explanation: This set of errors specifically relates to a helper application on the CD. Individual explanations follow:

Error: "You are running the Write for Business program in Macintosh's classic mode The default version of Microsoft Word is installed on OS X. For best results, exit the Write for Business program and re-install it on OS X."
Explanation: Although you have Macintosh OS X installed on your machine, and Microsoft Word is installed in that OS, you have installed the Write for Business CD in Macintosh's classic mode (OS 9 emulator). This hampers play of the program, and it can cause more serious errors. To correct the problem, reinstall and play Write for Business in the OS X system.

Error: "You are running the Write for Business program in OS X. The default version of Microsoft Word runs in Macintosh's classic mode. For best results, please open Word in classic mode before launching a template from the Write for Business program."
Explanation: Although you have Macintosh OS X installed on your machine, and the Write for Business CD is installed in that OS, you have installed Microsoft Word in Macintosh's classic mode (OS 9 emulator). In general, this should not cause an error. If it does, be sure that classic mode is running before using the templates on the Write for Business CD.

Error: "Applescript is not active. Please activate Applescript and restart your computer to run this application."
Explanation: Applescript has been disabled on your computer. Before using the Write for Business CD, reactivate Applescript and restart your computer.

Error: "Finder scripting is not active. Please activate Finder scripting and restart your computer to run this application."
Explanation: Finder scripting has been disabled on your computer. Before using the Write for Business CD, reactivate Finder scripting and restart your computer.

Problem: When opening a template from the CD, Microsoft Word and the Write for Business program freeze.
Explanation: Word is waiting for a response from you (a save/open/print dialog box). To resolve this problem, complete any pending action before attempting to open another template.

Email: Please use this form to email a specific tech-related question or comment. If you would like one of our Tech Support Experts to call you, please include a phone number and the time of day to best reach you. When your message is finished, click the "Submit" button.

Phone: 1-800-261-0637 Ext. 44